ServiceNow adds AI agent governance and no-code automation
ServiceNow has rolled out new governance controls for AI agents and no-code automation tools for employees, aiming to address the dual challenges of managing autonomous systems and empowering workers without technical expertise. The updates, announced today, include enhanced controls for AI agents and improvements to its EmployeeWorks portal that allow employees to create specialized assistants and automate routine tasks without writing code.
Earlier StartupReader coverage noted discussions around ServiceNow’s efforts to offer frameworks for managing AI agents, including handling unexpected behavior. The latest updates suggest the company is expanding its focus to include employee-level automation tools.
Competitors like Kore.ai, Omnissa, and Deliverance AI have also targeted the AI agent governance space, with Kore.ai’s Autoloop and Omnissa’s governance suite offering similar oversight capabilities. The broader market appears to be exploring how to balance autonomy and control in AI systems, though it remains unclear how enterprises will adopt these tools.
Observers will watch for adoption metrics and whether the no-code automation features gain traction among non-technical employees.
Sources: siliconangle.com
“ServiceNow’s latest updates position it as a contender for managing enterprise AI agents while giving line employees no-code tools to build their own, sharpening the tension between autonomy and oversight.”
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- ServiceNow adds AI agent controls and employee automation tools — siliconangle.com
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